Cost
Option 1: Kindly note, the delivery charge is £4.99 for a 48 hour turnover via DPD courier services.
Option 2: Free shipping on orders over £20.00.

Expected Shipping
Kindly note, our parcels are shipped through DPD courier services.

Geographical Region
Please be aware that we only ship to regions within the United Kingdom excluding Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands and Islands, Scilly Isles.

If for any reason we are unable to deliver the particular items we will contact you by email. Delivery could take longer for the following postcodes: AB31, AB33 – 38, AB44, AB45, AB51-56, BT, GY, HS1-9, IM, IV1-56, JE, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, ZE1-3

Timing
Orders received on our system by 1:30pm will be processed for the same day collection, any orders after that will most likely be processed the day after. Parcels are delivered the day after collection. Our aim is to dispatch your order as soon as possible, however, during times of peak demand dispatch may take a little longer. 

Order processing
Orders are processed and shipped on business days only (Monday - Friday, excluding bank holidays). Our aim is to dispatch your order within 24 hours of receipt, during times of peak demand dispatch may take a little longer. If for any reason we are unable to deliver the particular items we will contact you by email.

Your order will be delivered by DPD. They will advise you by either email or text with an estimated delivery date when your order is dispatched from our warehouse. On the day of delivery they will email and/or text with a one hour time slot for your delivery. You can use the link in any text message or email and give DPD one of the following instructions.

  • Leave your parcel with a neighbour
  • Leave your parcel in a safe place
  • You can change your delivery date up to 5 days in advance
  • Collect from a DPD depot

Provided you contact DPD in advance of the delivery time slot they will rearrange the delivery as requested. If you do rearrange the delivery date, you will be contacted again on the new date with an hour time slot. If no-one is available on the day of delivery DPD will leave a card, telling you they tried to deliver. Please either call the number on the card to arrange a convenient time for your order to be delivered or re-arrange the delivery via the tracking website. If you don't re-arrange the delivery they will attempt to redeliver on the next working day.

If you're not there again, they'll try again for a third time on the next working day after that. If you still weren't able to receive your order after the third attempt, DPD will hold on to it for seven days. They'll then return it to us and we'll contact you to arrange a re-delivery.